Terms & Conditions

Effective Date: 30/11/2025
Last Updated: 30/11/2025

Seller Agreement

Welcome to FAUBIX, a cloud-based software platform operated by M/s FAUBIX (hereinafter referred to as "we", "us", or "FAUBIX"). These Terms and Conditions ("Agreement") govern your access to and use of the FAUBIX Platform ("Platform" or "Service").

By creating an account or using our services, you affirm that you are a "registered person" under the Sales Tax Act, 1990 and that you are subject to S.R.O. 709(I)/2025, issued by the Federal Board of Revenue on 22 April 2025. You acknowledge that under this SRO, all registered persons must integrate their invoicing systems with the FBR's centralized computerized system—either directly or via approved/licensed integrators (including PRAL)—by the deadlines stipulated therein.

You further agree to use FAUBIX's invoicing features in full compliance with S.R.O. 709(I)/2025 and any related digital invoicing mandates (including real-time invoice transmission, FBR-assigned invoice numbers, QR-codes, audit logs, etc., as required by law). If you do not agree to these Terms, you must not use the Platform.

M/s FAUBIX is not a law firm, tax consultancy, or financial advisory service. The Platform, its features, and all related content are provided solely for informational and operational purposes to facilitate compliance with digital invoicing and regulatory requirements.

1. SERVICES PROVIDED

FAUBIX is a web-based application that enables users to:

2. ELIGIBILITY

You may use the Platform only if:

3. ACCOUNT REGISTRATION

To use the Platform, you must register and provide accurate, current, and complete information. You are solely responsible for:

4. DATA OWNERSHIP AND CONFIDENTIALITY

By using the Platform, you expressly authorize M/s FAUBIX to share or disclose your data with the FBR, Directorate General of Intelligence & Investigation (I&I-IR), Federal Investigation Agency (FIA), and other competent government or regulatory authorities, as required for compliance, investigation, or reporting under applicable laws and FBR directives.

FAUBIX may process such data only for providing services, FBR integration, and compliance purposes.

The underlying database, source files, scripts, and system architecture of the Platform remain the exclusive property of M/s FAUBIX. Clients and Partners are not entitled to access, copy, extract, or receive any source file or database export. All data entered by the user can only be accessed or downloaded through the standard export options (Excel/PDF) provided within the Platform.

5. USER DATA RESPONSIBILITY

You are solely responsible for the accuracy and legality of all data entered into FAUBIX, including:

Invoice Date Compliance Obligation: FAUBIX has implemented a system-level warning that is displayed whenever a user selects an invoice date that differs from today’s date, reminding the user to ensure the selected date aligns with their current FBR reporting period. This warning is provided solely as a courtesy reminder. You remain solely and exclusively responsible for ensuring that every invoice issued through the Platform bears the correct and lawfully required date. FAUBIX shall bear no liability whatsoever for any incorrect, non-compliant, or unlawful invoice date selected or submitted by you, and any resulting penalties, assessments, audits, or legal consequences shall be borne entirely by you.

M/s FAUBIX does not verify or validate the data you input. Any errors, omissions, or misstatements made through the Platform are your responsibility. You agree to indemnify M/s FAUBIX from any claims, penalties, or consequences arising from incorrect or fraudulent data submission.

FAUBIX is not responsible for unauthorized access caused by weak passwords, insecure networks, or user negligence.

Clients must implement industry-standard security measures (2FA, restricted access, secure networks).

Any breach from the client's side that causes damage to FAUBIX or others results in full indemnity by the client.

You are solely responsible for verifying, from time to time, that all invoices issued through the Platform are successfully transmitted and reflected in the FBR's IRIS Portal under the "Invoice Management" section.

You must ensure that each invoice issued through the Platform contains the FBR-assigned Invoice Number, FBR logo, and QR code as proof of proper integration and validation.

FAUBIX shall not be liable for any discrepancy, non-posting, or delay in synchronization with the FBR system arising from user error, incorrect configuration, or failure to verify.

You expressly acknowledge that issuance or reporting of fake, flying, or non-existent invoices through the Platform is a violation of Pakistan's tax laws and FBR regulations.

FAUBIX shall bear no responsibility or liability for any such activity carried out by you or your clients.

You shall be solely liable for any penalties, audits, criminal or civil proceedings, or reputational loss arising from the generation or reporting of such invoices.

FAUBIX reserves the right to immediately suspend or terminate access if any fake or suspicious invoicing activity is detected or reported by the FBR or other authorities.

6. USE OF FBR SROS AND TAX EXEMPTIONS

The FAUBIX Platform includes a feature that allows users to view and select applicable Statutory Regulatory Orders (SROs) for the purpose of availing reduced sales tax rates, exemptions, or special tax treatments, as permitted under Pakistan's tax laws.

While we strive to maintain an accurate and up-to-date repository of SROs, you acknowledge and agree that:

M/s FAUBIX shall not be held liable for:

Users are encouraged to verify applicable SROs directly with the Federal Board of Revenue (FBR) or through official notifications.

7. SUPPORT ACCESS AND MONITORING

By using the Platform, you acknowledge and agree that:

Authorized Access – M/s FAUBIX may access your account, data, and transaction history solely for:

Limited Scope – Such access will be restricted to the minimum necessary to address the reported technical issue.

Data Handling – All access will follow FAUBIX's internal data protection and confidentiality policies, and no user data will be altered or deleted except where:

Liability Limitation – FAUBIX will not be liable for any interruption, delay, or incidental loss caused by account access for support or compliance purposes.

Non-Compliance Action – If non-compliance, errors, or prohibited activities are detected during support access, FAUBIX may:

8. COMPLIANCE DISCLAIMER

FAUBIX provides tools to facilitate compliance with FBR's digital invoicing system. However:

9. FEES AND PAYMENT

Access to the Platform may be subject to subscription or service fees, based on your chosen plan. You agree to:

Failure to pay may result in suspension or termination of access.

FAUBIX reserves the right to recover legal and collection costs.

All fees paid to FAUBIX are non-refundable and non-adjustable, regardless of termination, non-usage, or account suspension, except as expressly stated below.

If FAUBIX is dissolved, liquidated, or ceases operations, the Client shall be entitled only to a pro-rated refund of any fees paid in advance for the unexpired period of service as of the cessation date. Such refund shall constitute the Client's sole and exclusive remedy, and no other claims, damages, or compensations shall be payable by FAUBIX or its liquidator.

10. SERVICE AVAILABILITY AND MAINTENANCE

While we strive for high availability, we do not guarantee uninterrupted access. Scheduled maintenance and unexpected outages may occur.

M/s FAUBIX shall not be liable for:

We will make reasonable efforts to notify users of planned maintenance in advance.

Downtime is not grounds for refund or damages.

11. ACCEPTABLE USE POLICY

You agree not to:

Violations may result in immediate account suspension or legal action.

12. INTELLECTUAL PROPERTY

All rights to the Platform—including its software, design, interface, content, and trademarks—are the exclusive property of M/s FAUBIX. You may not:

You retain ownership of the data you input. By using the Platform, you grant M/s FAUBIX a limited license to process your data solely for the purpose of providing the service and fulfilling regulatory requirements.

13. BREACH PENALTY / LIQUIDATED DAMAGES

You agree that the following acts constitute serious breaches of this Agreement, causing significant harm to M/s FAUBIX, and that the damages caused may be difficult to quantify. Accordingly, the following liquidated damages shall apply, without prejudice to any other rights or remedies available to FAUBIX under law:

Cumulative Recovery – Penalties under this clause are in addition to actual damages, costs, attorney fees, and any injunctive relief that may be sought.

Immediate Enforcement – Payment of the penalty is due within 10 business days of written notice of breach. Failure to pay may result in legal proceedings, account suspension, and reporting to relevant authorities.

14. FORCE MAJEURE

M/s FAUBIX shall not be liable for any failure or delay caused by events beyond its reasonable control, including but not limited to:

15. DISCLAIMER OF WARRANTIES

FAUBIX is provided "as is" and "as available" without warranties of any kind. We do not guarantee:

Use of the Platform is at your own risk.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, M/s FAUBIX shall not be liable for:

17. TERMINATION

We may suspend or terminate your access to the Platform at our sole discretion if:

You may terminate your account by providing written notice. Upon termination, your access will be revoked and your data may be deleted after a reasonable retention period.

FAUBIX reserves the right to delete data immediately if breach is due to fraud/misuse.

18. AMENDMENTS

We reserve the right to update or modify these Terms at any time. Any changes will be posted on the Platform or emailed to registered users. Continued use after such changes constitutes your acceptance.

19. GOVERNING LAW

This Agreement shall be governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Karachi.

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Alliance Partners Agreement

M/s FAUBIX, a company operating under the laws of Pakistan, having its principal office at Office # 907, 9th Floor, Chapal Plaza, Hasrat Mohani Road, off I.I Chundrigar Road, Karachi. ("FAUBIX").

FAUBIX and Partner are collectively referred to as the "Parties" and individually as a "Party".

1. PURPOSE

This Agreement governs the terms under which FAUBIX grants Partner a license to access and use the FAUBIX Platform for the purpose of providing invoicing, POS integration, and related services to the Partner's clients in compliance with the Sales Tax Act, 1990 and any mandatory requirements issued by the Federal Board of Revenue (FBR) from time to time relating to electronic invoicing, integration, or reporting obligations.

2. LICENSE GRANT

FAUBIX grants Partner a non-exclusive, non-transferable, limited license to use the Platform solely for serving the Partner's own clients.

The Partner may not sub-license the Platform or provide direct access to third parties, except to its clients under this Agreement.

FAUBIX retains all rights, title, and interest in the Platform, including its software, features, and trademarks.

3. PARTNER RESPONSIBILITIES

The Partner shall:

Invoice Date Compliance Obligation: FAUBIX has implemented a system-level alert that is triggered whenever an invoice date other than today’s date is selected, notifying the user to verify that the selected date is consistent with their applicable FBR reporting period. This alert is provided as a courtesy compliance reminder only. The Partner, and its clients, remain solely and exclusively responsible for ensuring that every invoice issued through the Platform is dated in accordance with applicable law. FAUBIX shall bear no liability for any incorrect, unlawful, or non-compliant invoice date entered by the Partner or any of its clients, and all resulting penalties, fines, audit consequences, or legal proceedings shall be borne entirely by the Partner and/or the relevant client.

The Partner shall provide first-level technical and operational support to its clients for all matters relating to their use of the Platform, including onboarding, training, and troubleshooting. FAUBIX shall provide support only to the Partner (not directly to End Clients).

4. FEES AND PAYMENT

The Partner shall pay FAUBIX a license fee.

Fees are payable in advance.

Late payments shall accrue interest at 1.5% per month until paid in full.

FAUBIX reserves the right to suspend access for non-payment.

5. BRANDING AND REPRESENTATION

The Partner may market itself as an "Alliance Partner of FAUBIX" but shall not:

Any use of FAUBIX's name, trademarks, service marks, or logos by the Partner requires FAUBIX's prior written approval, and must comply with FAUBIX's brand usage guidelines (as provided from time to time).

The Partner grants FAUBIX a non-exclusive, royalty-free license to display the Partner's name and logo:

FAUBIX shall use the Partner's name and logo in good faith and in a manner consistent with the Partner's brand guidelines (if provided).

6. DATA OWNERSHIP AND CONFIDENTIALITY

Ownership of Input Data – All business data, records, and other information entered by End Clients or the Partner into the Platform ("Input Data") shall remain the property of the party that supplied such information (i.e., the End Client or the Partner, as the case may be).

Ownership of the Platform and Source Files – All rights, title, and interest in and to the FAUBIX Platform, its source code, database structure, scripts, and underlying technology (collectively, "Platform IP") remain the exclusive property of FAUBIX. Nothing in this Agreement shall be construed as granting the Partner or any End Client any rights in the Platform IP, except the limited right to access and use the Platform in accordance with this Agreement.

Access / Export of Data – End Clients and Partners may access and export their Input Data only through the Platform's standard export tools (e.g., Excel or PDF reports) made available by FAUBIX from time to time. They shall not be entitled to receive, copy, or access any underlying source files, database tables, or other components of the Platform.

Use of Data by FAUBIX – FAUBIX may process Input Data solely for:

Both Parties shall keep all confidential information received under this Agreement secure and not disclose it to third parties, except as required by law.

Disclosure to Authorities – FAUBIX may disclose Input Data, usage logs, or other information (including that of End Clients) to the Federal Board of Revenue (FBR), Federal Investigation Agency (FIA), Directorate General of Intelligence & Investigation (I&I), or any other competent governmental, regulatory, or law-enforcement authority, where such disclosure is:

7. ACCESS

FAUBIX may access Partner accounts and Customer's accounts for:

Such access will be limited to the necessary scope and carried out under FAUBIX's confidentiality obligations.

8. BREACH PENALTY / LIQUIDATED DAMAGES

The Partner acknowledges that the following acts constitute material breaches:

These penalties are in addition to actual damages, legal costs, and FAUBIX's right to terminate this Agreement immediately.

9. DISCLAIMER OF ADVICE AND RESPONSIBILITY FOR CLIENTS

The Partner acknowledges that FAUBIX is not a law firm, tax consultancy, or financial advisory service, and does not provide legal, tax, accounting, or compliance advice of any kind.

The Partner shall be solely responsible for:

FAUBIX shall have no liability for:

The Partner agrees to indemnify and hold harmless FAUBIX from any claims, damages, penalties, or liabilities arising out of its clients' non-compliance, inaccurate data, or reliance on the Platform as a substitute for tax or legal advice.

10. FLOW-DOWN OF TERMS TO END CLIENTS

The Partner acknowledges and agrees that all clients to whom it provides access to the FAUBIX Platform ("End Clients") shall be subject to FAUBIX's Terms and Conditions and Privacy Policy, as amended from time to time.

The Partner shall ensure that End Clients:

Any breach of FAUBIX's Terms and Conditions or Privacy Policy by an End Client shall be deemed a breach by the Partner, in addition to being directly enforceable by FAUBIX against the End Client.

FAUBIX reserves the right, at its sole discretion, to suspend, restrict, or terminate an End Client's access to the Platform in the event of misuse, abuse, non-compliance, or breach of applicable terms.

11. LIMITATION OF LIABILITY

FAUBIX shall not be liable for any commitments, representations, or fees made by the Partner to its clients.

To the maximum extent permitted by law, FAUBIX's total liability under this Agreement shall not exceed the license fees paid by the Partner in the three (3) months preceding the claim.

12. TERM AND TERMINATION

This Agreement shall remain in effect for an initial term of [1 year], automatically renewable unless terminated.

Either Party may terminate with 30 days' written notice.

FAUBIX may terminate immediately in case of:

Upon termination, the Partner shall cease using the Platform and delete all FAUBIX materials.

Continuation of Service to End Clients – If this Agreement is terminated for any reason, FAUBIX shall have the unrestricted right, at its sole discretion, to:

The Partner shall not be entitled to any compensation, commission, or claim in respect of such End Clients after the effective date of termination.

Refund on Liquidation – If FAUBIX is dissolved, liquidated, or otherwise ceases to operate the Platform, FAUBIX (or its liquidator) shall refund to the Partner the pro-rated portion of any license fees or other amounts paid in advance for the unexpired period of service.

Such refund shall be the Partner's sole and exclusive remedy in connection with the liquidation or cessation of FAUBIX's business.

No refund shall be payable for amounts already earned or for periods during which services were provided.

13. FORCE MAJEURE

FAUBIX shall not be liable for failure or delay due to events beyond its reasonable control, including:

14. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by the laws of the Islamic Republic of Pakistan. Any disputes shall first be attempted through good-faith negotiations, then mediation, and if unresolved, submitted to the exclusive jurisdiction of the courts of Karachi, Pakistan.

15. MISCELLANEOUS

This Agreement does not create a partnership, joint venture, or employment relationship between the Parties.

No waiver of rights shall be valid unless in writing.

Any amendment to the commercial terms of this Agreement must be in writing and may be executed by:

FAUBIX may, from time to time, revise its Terms and Conditions, Privacy Policy, or other operational policies applicable to Partners or End Clients.

Such updates shall become effective upon publication on the FAUBIX Platform or official website (or on any later effective date stated in the notice).

Continued access to or use of the Platform by the Partner or its End Clients after the effective date constitutes acceptance of the updated terms.

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